We built this for Phil
This isn't a slide deck. It's a working AI agent that answers real Patient questions about Phil — shipment tracking, manufacturer copay assistance, prior authorization status, refills and auto-refill, cold-chain shipment damage, and how to pause or change shipping address. Try it.
Try the Chat Agent
Ask where your prescription shipment is, how the manufacturer copay card works, what to do if your refrigerated medication arrived warm, the status of a prior authorization, or how to pause auto-refill.
In production, the widget's appearance and behavior are fully customizable to match Phil's brand.
What Lorikeet Can Deliver for Phil
Built around real Patient scenarios — shipment anxiety, copay assistance navigation, prior authorization status, cold-chain damage, and the clear line between fulfillment support and clinical questions that go to the prescriber.
Natural Conversations
Patients describe shipment anxiety, copay confusion, and PA worry in their own words. Lorikeet understands context, asks the right follow-ups, and resolves — not just FAQ lookups.
All Channels Available
The same AI brain across chat, voice, email, and SMS. Patients get consistent answers in the Phil app, on the phone with Patient Support, or through email.
HIPAA & Clinical Safety, Built-In
Built for branded pharmacy fulfillment. Guardrails block clinical advice and dose changes, detect acute symptoms and route to 911 / 988, and never quote a copay amount — the Patient's in-app record is the source of truth.
24/7 Availability
Patients don't wait for business hours. Lorikeet handles shipment tracking, copay questions, PA status, refill scheduling, and privacy concerns around the clock — Patient Support handles clinical escalations.
Ready for Your Systems
In production, connects to Phil's Patient systems, pharmacy dispensing, carrier tracking, manufacturer copay programs, and prior-authorization status. This demo shows the experience — yours will have real lookups.
Deploy in Days
This demo — Patient scenarios, knowledge base, chat — was built in hours. Your production launch can be just as fast.
How we built this for you
This demo? Built from scratch for Phil. Real logic for real Patient scenarios.
Mapped Your Scenarios
Welcome and identity verification, shipment tracking and carrier hand-offs, manufacturer copay assistance, prior authorization status, refills and auto-refill, cold-chain damage handling, and privacy / HIPAA questions.
Added Your Knowledge
How Phil works end-to-end, shipment-timing rules including cold-chain, copay assistance mechanics and exclusions, the PA lifecycle and what happens on denial, refill / auto-refill / pause flows, the clinical-scope boundary, and the privacy framework — all searchable by the AI.
Set the Safety Controls
Never gives clinical advice, dose changes, or side-effect interpretations. Never quotes a copay dollar amount — routes to the Patient's in-app cost breakdown. Routes acute symptoms (chest pain, severe shortness of breath, allergic reaction, suicidal ideation) to 911 / 988 first, without troubleshooting in the way.
Went Live
Chat is working right now. Ready to connect to Phil's actual Patient records, pharmacy dispensing, carrier tracking, manufacturer copay programs, and PA status systems.
Ready to Add the World's Best CX AI?
Connected to your actual Patient records, pharmacy dispensing, and carrier tracking. Handling your real Patient Support volume across the Phil app, voice, and email. This sandbox is just the start.
Finish Setting Up Your Sandbox